Live Instruction Course Dates
(Course Descriptions at Bottom of Page)
Thursday, October 29 - CLASS IS FULL
Friday, November 13
8:00 am 4-hour Elective Planning for Outstanding Service (Wallace West)
1:15 pm 2-hour Elective Exit Strategy (Wallace West)
3:30 pm 2-hr Mandatory Mandatory CE Course (Wallace West)
BM206 Remodeling: The Bad and the Good Strategies for Success
This course will look first at some of the mistakes remodeling companies make and discuss the consequences of these mistakes. After we have the negative ideas out of the way, we will concentrate on the successful tactics of many remodeling companies. Students will review and discuss various remodeling benchmarks to which a company can strive.
CS103 Common Contracting Mistakes Caused by Poor Communications
This course will help students to better understand the need to, and how to, communicate with trade partners, suppliers and the client. There will be applied learning in "mirroring" listening techniques to help the student learn how to communicate clearly with another party. What is learned will then be applied in case study format.
CS101 Planning for Oustanding Service
Outstanding customer service just doesn't happen. It requires commitment, planning and discipline. This curriculum identifies the philosophical imperatives for builders and remodelers interested in establishing an effective customer service program for their company and the foundational steps necessary to implement a successful customer service program in their business.
BM212 Exit Strategy
The truth is that everyone exits their business at some point, whether by choice or through circumstance. Alarmingly, it's estimated that 55% of business exits are unplanned in timing due to extenuating circumstances. The question is not if we will exit; rather, the questions are when, how, and whether our exit will achieve the objectives -we desire. The concept of legacy as a business planning tool is a timeless principle that if planned and executed well can result in a successful leadership transition that preserves the integrity of one's business into the future and ultimately their legacy. This course presents three overarching methods to consider when approaching exit planning (i.e.family succession, internal sales or transfers, and third-party sales) and identifies resources available to facilitate each.